What You Will Learn During This Course:
This course is for business owners who are new to managing people. This workshop is designed to help participants overcome many of the supervisory problems they will encounter as a boss. Dealing with the many problems a manager encounters isn’t easy, but it doesn’t have to lead to discouragement. With a host of new challenges and responsibilities to tackle, new Managers need training like never before. Learning how to supervise employees on a trial and error basis is a high risk and can lead to you going out of business. This course will help you overcome many of the problems those new to management may encounter. The course topics covered are:
A Manager’s Responsibilities
Participants will talk about their responsibilities to themselves, their company, and their employees.
During this session, participants will learn how to use the urgent-important matrix to plan and prioritize. Participants will also be given a framework for planning.
The Situational Leadership Model
During this session, participants will learn about Paul Hersey’s situational leadership model.
Dealing with Difficult Employees
Participants will discuss how to deal with four common types of problem employees: the over-dependent employee, the lazy employee, the hostile employee, and the chronic complainer.
Unfortunately, business owners of a small organization are often called in to mediate conflicts. Participants will learn two different processes for managing conflict, and then they will practice those processes during a skill building exercise.
Dealing with Others
This session will give participants some general tips to remember when dealing with others, including power talk and the rules of likeability.
This session will educate participants about the four stages of team development and how leaders can help teams at each stage.
During this session, participants will discuss barriers to communication, how to engage in active listening, how to ask good questions, and handle employees who are agitated in some way (for example, excited, frustrated, or angry).
Next, participants will talk about three approaches to motivation: the carrot, the whip, and the plant.
Next, participants will learn about the degrees of delegation and common pitfalls.
Giving feedback is one of the most important management tasks, yet many people find it a tricky area. This session will give participants some tools that they can use.
To wrap up the workshop, participants will learn about various kinds of discipline and what to do if they have to fire an employee.